Delivery & Returns
Extended Christmas Returns
As the festive season approaches, we want to ensure your holiday shopping is stress-free.
We're happy to announce that we have extended our returns period for Christmas! Through December, any gifts purchased from Marsden Sneakers can be exchanged until January 5th 2024.
Whether you're surprising your loved ones or treating yourself, our extended returns policy is our way of making sure your holiday moments are filled with happiness and hassle-free.
If you have any questions regarding the exchange process, you can email us at info@marsdensneakers.co.uk
Delivery
UK Orders Receive FREE Express Shipping.
All orders placed on Marsden Sneakers are processed within a 3-5 day window. We dispatch UK online orders using a fully protected and insured service including a reference number allowing you to track your order once it is on its way to you.
Estimated Delivery Times:
- United Kingdom: 1 to 3 Business Days (FREE)
- Europe: 5 to 11 Business Days (£25.00 - £30.00)
- Rest of World: 7 to 14 Business Days (£35.00 - £50.00)
There are some instances where we work with our trusted team of suppliers to fulfil your order. In which case, we require additional handling time to fully authenticate and verify your item(s).
Please allow 7 days to receive your order before you contact us. More often than not, your order will arrive ahead of this time.
International buyers may receive a customs charge. We are not responsible for this charge and it must be paid for. Failure to pay the customs charge will result in the order being returned to us.
Returns & Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Unfortunately, we are unable to accept returns on gift card items or items bought as part of a promotion.
Please see our Refund Policy for more information