Delivery & Returns

Delivery

All orders placed on Marsden Sneakers are processed within a 3-5 day window. We dispatch every order using a fully protected and insured service including a reference number allowing you to track your order once it is on its way to you.

Estimated Delivery Times:

  • United Kingdom: 1-3 Business Days (FREE)
  • Europe: 5-11 Business Days (£25.00 - £30.00)
  • Rest of World: 7-14 Business Days (£35.00 - £50.00)

There are some instances where we work with our network of suppliers to fulfil your order. In which case, we require additional handling time to fully authenticate and verify your item(s). Please allow 14 days to receive your order before you contact us. More often than not, your order will arrive ahead of this time.

We regret to inform you that we cannot assume responsibility for lost or undelivered items due to inaccurate address details provided during the ordering process. Additionally, please note that we cannot be held liable for any errors or delays caused by the postal service, and any concerns regarding undelivered items must be addressed directly with the respective courier.

International buyers may be subject to a customs charge. We are not responsible for this charge and it must be paid for in full. Failure to pay the customs charge will result in the order being returned to us.

For additional help regarding delivery & returns, please see our FAQ/Help section.

Returns & Exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. At this time, we are exclusively offering exchanges or store credit as valid forms of returns. Unfortunately, we are unable to accept returns on gift card items or items bought as part of a promotion.

Please note that you legally have an additional 14 days from the date which a return address is provided to return your item(s) to us. Failure to ensure your return is delivered to us in a timely manner will result in the items being returned back to you, once a mandatory charge is settled to cover the cost of delivery.

Please see our refund policy for more information.